Madrid, Spain

Bankinter, a leading innovative Spanish bank has deployed Agnitio’s voice biometrics product KIVOX for automated password re-set. This is specifically for generating an automated temporary password for employees when they have forgotten their ID tokens. KIVOX is AGNITIO´s technology for speaker verification developed specifically for corporate applications.  KIVOX is the most reliable and robust voice biometrics engine available worldwide.

Following a comprehensive evaluation process, Bankinter selected AGNITIO’s KIVOX product. The Spanish bank will use this tool to re-set passwords temporarily providing both security  and  convenience  to employees to access internal systems. This is the first phase of collaboration between the two companies. Initially, Bankinter has planned to use KIVOX for internal use for all of its 3,500 employees.

“Choosing KIVOX is a starting point that will allow us to use voice biometrics in other internal processes and with our external clients in the future.”
Javier Roldán, Director of Innovation at Bankinter.

KIVOX – How it works
KIVOX uses voice biometrics to verify the identity of the speaker. Employees enroll by phone in the KIVOX system by repeating a series of random digit sequences. Using this information  a’ voice model’is created of each employee. When an employee forgets his/her ID token, the employee calls the internal automated phone system that is dedicated to generating a temporary password. The automated system asks the user to repeat a series of random digits for authentication purposes. Once the employee has been authenticated by KIVOX, a temporary password is communicated to the employee, reducing process times and costs.

“This is a simple and precise process that helps avoid system collapse during high traffic periods such as Monday mornings and the day after a vacation”
Emilio Martinez, AGNITIO CEO

Key benefits of the KIVOX system is that  it provides enhanced security, convenience, time and cost efficiencies. This employee automated password re-set system has reduced the time callers spend by up to 95%. The process lasts less than 3 minutes for the employee.

“We estimate that up to 300 employees in 3,500 might forget their passwords after a short holiday such as Easter. KIVOX dramatically reduces the incoming traffic of calls to our internal call center, which saves us both money and time.”
Javier Roldán, Director of Innovation at Bankinter.

KIVOX - About technology
KIVOX is the automatic speaker recognition system based on AGNITIO’s voice biometric technology. It enables enhanced security. KIVOX has been optimized to be used on the telephone and to enable the identification of callers through a completely automated system that interprets short messages.

KIVOX can be integrated in many diverse applications: from internal call centers with password resets, to consumer applications such as telephone banking. With KIVOX no-one will have access to a client’s bank data nor will be able to make transactions, since the “key” required is the account holder’s voice.

Furthermore, the system is flexible and can be configured in many ways according to your actual needs. For telephone banking, KIVOX can be configured as a verifier, transparent to the client, or as the first step in the verification process. In online banking, KIVOX can act as a voice signature through which transactions are confirmed by a short voice sample, preventing identity fraud.

In addition, KIVOX can provide an array of potential applications:
- Caller management for Call Centers: Provides the opportunity to confirm caller ID and to certify transactions (contracting of new services, confirmation or un-blocking of credit cards, etc.)
- Remote access to corporate networks: With new information technology, employees can access via VPN, business confidential data. Network access and critical information can be further protected using KIVOX and you can ensure that only authorized employees have access.
- Protection of other corporate systems: Single sign-on (SS) can become security holes for your data. KIVOX can ensure that passwords are not transferred among individuals and that individual responsibility remains with each authorized employee. 

About Agnitio
Agnitio is a privately owned company with venture capital funding from Nauta Capital. It is the worldwide leader in voice biometrics for Homeland Security (HLS). 

Agnitio's portfolio of products addresses a wide range of HLS and corporate applications. The company's technology was initially co-developed with some of the world's most reputable police organizations and is currently deployed in over 20 countries.

It has successfully adapted its robust technology to provide the most sophisticated corporate authentication product. KIVOX, Agnitio's corporate flagship product, is a smart verification system for banks and other commercial organizations   which can be adapted very easily into existing voice and technology infrastructures.

With its capability of performing voice verification in any language and mixing different voice channels, Agnitio provides the most advanced voice biometric technology currently available for the government and corporate sectors.

Agnitio was selected as the market leader for the Speech Security Market at the SpeechTek Awards 2008, recently held in New York. Agnitio has also been selected as a winner of the Red Herring 100 2007 Global Award, given to the 100 most promising technological start-ups in the world.
 
For further information, please contact
Sapna Capoor, Director of Corporate Development and Strategy
Telephone Number: +44 (0) 7766338089
Email: scapoor@agnitio.es
Virgilio 25, Ciudad de la Imagen
28223 Pozuelo de Alarcón
Madrid, Spain