BBVA chooses KIVOX for internal password reset
12/12/2006

With the new implemented system, BBVA employees can reset their passwords using biometric voice authentication.

BBVA is a multinational financial services group based on people: 95.000 employees, 35 million customers and 1 million shareholders in 32 countries.

BBVA and Azertia (IT Systems Integrator) have chosen AGNITIO's technology for this pionering system of voice authentication. Using this new system, bank employees can reset their passwords for internal IT network, with a simple automated telephone call. KIVOX uses a short and simple dialogue to authenticate biometrically the employee's voice. Currently, the employees that want to reset their passwords have to go through conventional protocols that require personal human assistance.

This is a pioneer project in Spain's businesses for biometric voice authentication in telephone transactions. KIVOX can also be used to acces other applications such as voice portals, voice mail or web login into intranet networks using PC microphone or cellular telephones.

The solution includes a registration procedure for new users. During registration, specific biometric voice models are generated for each employee using short utterances. The system prompts for ramdom numbers in the verification stage in order to avoid ID fraud based on previous recordings of the user's voice. The system is a result of the latest developments in two emergent technology fields: biometrics and voice technology.